Refund and Returns Policy

REFUND POLICY

At Zibby&Co, customer satisfaction is important to us.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The wrong item was delivered.
• The item arrived damaged or defective.
• The item was not delivered due to circumstances within our control.

To request a refund, customers must contact us within 7 days of receiving their order and provide relevant details, including photographs where applicable.

Non-Refundable Items

Refunds will generally not be granted for:

• Change of mind after purchase.
• Incorrect product selection by the customer.
• Items damaged through misuse, negligence, or improper handling after delivery.

Refund Process

• Approved refunds will be processed using the original payment method where possible.
• Refund processing times may vary depending on the payment provider and financial institution involved.
• Shipping fees are generally non-refundable unless the return is due to our error.

Returns

Where a return is required, customers may be instructed on how and where to send the item. Returned products must be unused and in their original condition and packaging unless damaged upon arrival.

Zibby&Co reserves the right to assess all refund requests before approval.