Delivery & Shipping Policy

DELIVERY & SHIPPING POLICY

Thank you for shopping with Zibby & Co.

We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Customers will receive an order confirmation once payment has been successfully received.

Shipping & Delivery

• Deliveries within Abuja are typically completed within 24–48 hours after order processing.
• Deliveries outside Abuja are typically completed within 3–5 business working days after order processing.
• Delivery timelines are estimates and may occasionally be affected by factors beyond our control, including courier delays, weather conditions, public holidays, or logistical challenges.

Shipping Fees

• Shipping costs are calculated at checkout based on the delivery location and order size.
• Any applicable customs duties, taxes, or import charges for international orders remain the responsibility of the customer unless otherwise stated.

Order Tracking

Where available, tracking information will be provided once your order has been shipped.

Delivery Delays

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control. In such cases, we will make reasonable efforts to keep customers informed.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping details.

Zibby&Co shall not be liable for delays or losses resulting from incorrect information supplied by the customer.

Contact Us

For shipping inquiries or assistance regarding an order, please contact our customer support team using the contact details provided on our website.